Account & Data Deletion

1. Delete Your Account in the App

The fastest way to delete your account is from inside the Oto app:

• Open the Oto app and sign in.
• Go to Settings.
• Select Delete Account.
• Confirm the deletion when prompted.

Account deletion is permanent and cannot be undone. If you delete your account, your progress and history cannot be recovered.

2. Request Deletion Without the App

If you no longer have the app installed, or cannot sign in, you can request account deletion by email:

• Email support@joinoto.com with the subject line "Delete my account".
• Send the request from the email address registered to your Oto account, so we can verify that the request comes from the account holder.

We will confirm your request and complete the deletion within 30 days. If we cannot verify that you own the account, we may ask for additional information before deleting it.

3. What Is Deleted

When your account is deleted, we permanently delete:

• Your account and authentication credentials
• All tinnitus assessments (TFI) and session history
• Support messages and communication preferences
• Payment and subscription information held by Oto

If you subscribed through the Apple App Store or Google Play, your subscription itself is managed by Apple or Google — deleting your Oto account does not cancel an active store subscription. Cancel it in your App Store or Google Play subscription settings.

4. Data We May Retain

We may retain limited data after account deletion where we are legally required to keep it (for example, transaction records for tax and accounting purposes) or where it is needed to resolve disputes or enforce our agreements. Some residual data may persist in secure backups for up to 30 days before it is removed. Any retained data is kept only as long as those obligations require.

If you would like specific data corrected or deleted without closing your account, email support@joinoto.com.

For full details of what we collect, how long we keep it, and your privacy rights, see our Privacy Policy.