Accessibility Statement

Effective Date: May 13, 2026

Last Updated: May 13, 2026

Oto Health is committed to making our patient app and website usable by people with a wide range of abilities. Many of the people we serve live with tinnitus alongside other sensory, cognitive, or motor differences, so accessibility is a core part of how we design and build — not an afterthought.

This statement describes the assistive technologies our products support today, where we know we fall short, and how to reach us if you hit a barrier.

Standards We Target

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across our website and patient app. WCAG is the international standard underpinning both Section 508 in the United States and EN 301 549 in the European Union.

The patient app is a regulated medical device, currently undergoing 510(k) clearance. Accessibility verification is part of our design controls under IEC 62304 and feeds the Design History File for that submission.

Supported Assistive Technologies

The patient app is built and tested against the following:

  • VoiceOver on iOS — every interactive control is labelled, decorative icons are hidden from the screen reader, and stateful controls (toggles, selection rows, sliders) announce their current state and value.
  • TalkBack on Android — equivalent coverage using Compose semantics: toggleable rows, selectable rows with the radio-button role, content descriptions on switches and sliders.
  • System text scaling — the app respects the operating system's text size setting on both iOS (Dynamic Type) and Android (font scale). Primary buttons grow to fit scaled text rather than clipping.
  • Light and dark mode — semantic colours adapt automatically; you can also override the system setting from Settings → Appearance.
  • Captions and subtitles — therapy audio sessions ship with timed subtitles in every supported language.
  • Reduced motion — animations are kept short and do not auto-loop on critical surfaces.

The marketing website is built as a static site with semantic HTML, keyboard-navigable links and controls, a visible focus indicator, and a skip-to-content link for screen reader users.

Known Limitations

We work in the open about where we are not yet WCAG AA. Items currently on our backlog:

  • A small number of stateful icons (for example a paywall lock badge) carried decorative descriptions. These are being progressively replaced with explicit text alternatives.
  • The therapy audio visualiser is a decorative animated waveform and not intended to convey information to non-sighted users; it remains visible but is not announced.
  • Translations of the Tinnitus Functional Index (TFI) into French and Hindi are machine-generated pending professional clinical translation. They are functional for navigation but are not yet psychometrically validated.
  • Automated accessibility scanning in CI (axe / Espresso accessibility checks) is on the roadmap but not yet wired up; current verification is a manual VoiceOver and TalkBack pass each release.

Report an Accessibility Issue

If something on the website or in the patient app stops you from completing a task, please tell us. We treat accessibility regressions the same as functional bugs.

Email support@joinoto.com with:

  • What you were trying to do
  • Where you ran into the barrier (screen name or URL)
  • The assistive technology you were using, if any (e.g. VoiceOver on iOS 18.4)

We will acknowledge your email within five business days and tell you what we plan to do about it.

Feedback & Enforcement Procedures

Oto Health is a UK company (Oto Health Ltd) wholly owned by Oto Health Inc., a Delaware corporation. We welcome feedback under any applicable accessibility law, including the Americans with Disabilities Act (ADA), Section 508 of the US Rehabilitation Act, the UK Equality Act 2010, and the EU Web Accessibility Directive. If you are not satisfied with our response to an accessibility issue, you may file a complaint with the relevant enforcement body in your jurisdiction.